Terms, Conditions & Privacy Policy

MYUNION Terms and Conditions and Privacy Policy

Website, App, Membership and Advocacy Services

Effective date: 14 October 2026
Last updated: 14 October 2026
Operator: MYUNION (ADVOCATES)
ABN: 72 947 312 445

PART A — TERMS AND CONDITIONS

1. Introduction

These Terms govern the MYUNION website, app, member portal, memberships, subscriptions, resources, advocacy and associated services (“Platform”).

“MYUNION”, “we”, “us” and “our” means MYUNION (ADVOCATES), ABN 72 947 312 445.

These Terms form part of your agreement when presented and accepted through the relevant registration, purchase or engagement process.

Read them together with your membership description, the Privacy Policy in Part B, any specific service terms and any separate Client Agreement.

Acceptance of these Terms does not replace separate privacy consent where required.

2. Nature of MYUNION

MYUNION provides professional employment and human rights advocacy, support, information and resources.

Services may include workplace assistance, discrimination and human rights complaints, bullying and harassment support, disciplinary and show cause responses, document preparation and representation where permitted.

Services depend on the applicable membership description or separately agreed engagement.

MYUNION is not a law firm or a registered trade union. We do not provide legal advice or legal services.

3. Membership must exist before the dispute

To seek assistance with a dispute under your membership benefits, you must have been an active member of the applicable membership level before that dispute or its underlying circumstances existed.

Membership is prospective, not retrospective. Joining after a dispute, problem, incident or relevant circumstance arises does not make that matter eligible for membership-funded assistance.

This requirement applies to assistance claimed under the membership description. It does not prevent MYUNION from considering a separate paid engagement.

Eligibility depends on when the underlying circumstances arose, not merely when a formal complaint, show cause notice, dismissal or proceeding occurred.

4. Pre-existing matters

A “Pre-Existing Matter” includes an issue, event, dispute or connected series of circumstances that, before the relevant membership commenced:

• Had occurred or commenced.

• Was continuing.

• Was known to the member.

• Ought reasonably to have been known to the member.

• Was reasonably foreseeable as likely to result in a dispute or request for assistance.

A matter may be pre-existing even if no formal complaint, disciplinary notice or proceeding had commenced.

5. Reasonably foreseeable matters

Membership benefits do not cover a particular matter that was reasonably foreseeable before the relevant membership commenced.

The assessment considers whether a reasonable person in the member’s circumstances, using information known or reasonably available at the time, would have appreciated a real prospect of that particular dispute or need for assistance.

A general possibility that workplace problems might arise is not sufficient by itself.

For example, joining after being notified of an investigation does not ordinarily provide membership coverage for resulting disciplinary action or dismissal.

6. Examples of pre-existing circumstances

Relevant circumstances may include:

• Warnings, misconduct allegations or workplace complaints.

• Investigations, performance management or disciplinary processes.

• Show cause notices, suspension or threatened dismissal.

• Dismissal, notice of termination or resignation arising from a dispute.

• A relevant redundancy or restructure.

• Bullying, harassment, sexual harassment or discrimination.

• Internal grievances or employment entitlement disputes.

• Workers’ compensation issues.

• Correspondence, negotiations or requests for assistance concerning an existing problem.

Each matter is assessed on its facts.

7. Later developments and connected matters

A Pre-Existing Matter does not become covered merely because it progresses after joining.

Further allegations, disciplinary action, dismissal, external complaints, additional loss or related proceedings may remain part of the original matter.

A genuinely separate dispute arising after membership commenced will be assessed independently.

8. Joining or upgrading after a problem arises

Payment, renewal or an upgrade does not retrospectively create or increase coverage for an existing matter.

Any benefits available for that matter depend on the eligible membership held before the relevant circumstances arose, unless MYUNION expressly agrees otherwise in writing.

Membership is not insurance.

Ask MYUNION about eligibility before purchasing or upgrading on the assumption that an existing matter will be included.

9. Separate assistance for excluded matters

MYUNION may assist with a Pre-Existing Matter, an excluded matter or work beyond membership limits under a separate Client Agreement.

Acceptance depends on capacity, urgency, deadlines, complexity, evidence, suitability, conflicts and representation requirements.

Any additional scope and fees must be agreed before the additional work is undertaken.

10. Full disclosure

Members must provide truthful, accurate and complete information to the best of their knowledge.

Disclose relevant adverse facts as well as supporting facts. Do not deliberately conceal circumstances or documents that may affect eligibility or the assessment of your matter.

11. Honesty and cooperation

Members must:

• Provide truthful instructions and relevant documents.

• Correct information discovered to be inaccurate.

• Report significant correspondence and developments.

• Identify uncertainty rather than present assumptions as facts.

• Not fabricate or falsify evidence.

• Not request knowingly false representations.

• Communicate respectfully and respond to reasonable requests.

These requirements do not prevent disagreement, questions, independent opinions or good-faith complaints.

12. Breakdown of trust

MYUNION may restrict or discontinue an engagement where reasonable grounds establish a material breakdown of the trust necessary for effective advocacy.

Examples include deliberate deception, concealed material documents, fabricated evidence, serious misuse, threats or abusive conduct.

Where appropriate, we will explain the concern and allow an opportunity to respond or resolve it.

13. Fair Use Principle

Membership benefits are subject to reasonable use consistent with the selected plan and the limits below.

Fair use does not increase included hours or create an entitlement to representation.

It will not be used arbitrarily to remove clearly advertised benefits.

14. Fair use assessment

Relevant factors include the plan purchased, hours used, number and complexity of matters, repetitive requests, document relevance, use for other people and conduct unnecessarily increasing the work.

A complex matter or substantial relevant evidence does not automatically constitute misuse.

15. Excessive use

Repeated unnecessary requests, sharing membership, demands outside the plan or abusive use may justify reasonable restrictions.

Where practical, we will explain the concern and discuss available options before limiting assistance.

16. Service limitations

Subject to applicable law and any Client Agreement, MYUNION may refuse or discontinue services where:

• The dispute existed before membership.

• The matter is otherwise excluded.

• Included hours or consultation benefits are exhausted.

• Necessary instructions or documents are unavailable.

• A deadline cannot reasonably be met.

• Representation permission is unavailable.

• A conflict prevents assistance.

• Requested conduct is unlawful, dishonest or improper.

• Serious misuse or a material breakdown of trust occurs.

• Agreed fees remain unpaid, subject to relevant notice requirements.

• We cannot reasonably undertake the requested work.

We will explain decisions where appropriate.

For accepted active proceedings, we will take reasonable steps where practicable to avoid unnecessary prejudice and comply with withdrawal requirements.

17. Membership commencement and benefit periods

Paid membership commences when the application is submitted, payment is successfully processed and membership is activated, unless agreed otherwise in writing.

Free membership commences when registration is accepted and activated.

Unless the membership description expressly states otherwise, each 12-month benefit period runs from activation to its anniversary, with subsequent periods running between anniversaries.

A billing month is not a separate annual benefit period. Renewal, cancellation and rejoining do not automatically reset exhausted benefits.

18. Membership benefits and maximum limits

General Membership

Up to a maximum of 10 advocacy hours per 12-month period.

Representation may be provided within those hours for eligible matters, subject to acceptance and applicable permission requirements.

Basic Membership

Up to a maximum of 5 advocacy hours per 12-month period.

Representation may be provided within those hours for eligible matters, subject to acceptance and applicable permission requirements.

Free Membership

One free consultation per 12-month period.

No representation is included.

How the limits apply

The advocacy-hour limits apply to the combined total of all eligible matters and work provided during the period, not separately to each dispute.

“Up to” describes the maximum included allocation. It does not guarantee acceptance of every matter or unlimited completion of a matter.

Included advocacy work may comprise document review, calls, research, drafting, correspondence, preparation, conferences and representation. Administrative time counts only where disclosed in the membership description.

Unused hours and consultations do not carry forward unless expressly stated.

The free consultation is an initial discussion to understand the enquiry and identify possible next steps. It does not include representation, filing, ongoing case management or a commitment to prepare documents.

An existing dispute may be discussed during the free consultation. That discussion does not make it eligible for ongoing membership-funded assistance.

Any representation for a Free Member requires a separate accepted engagement. Joining a paid plan after the dispute exists does not make that dispute covered.

19. Exhausted benefits and representation

Once the applicable annual maximum is reached, additional assistance is not included unless expressly agreed.

MYUNION may offer additional work under a separate fee arrangement. Additional charges require prior agreement.

Representation depends on eligibility, capacity, suitability, conflicts, permission requirements and acceptance. Membership alone does not establish an engagement.

20. Urgent matters and deadlines

Membership does not suspend or extend deadlines.

Contact MYUNION promptly and provide known deadlines and relevant correspondence.

An enquiry, upload or consultation does not mean MYUNION has accepted responsibility for filing or another procedural step.

Email can be submitted at any time. This does not guarantee an immediate response or continuous advocacy availability.

21. Client Agreements

Individual matters may require a Client Agreement addressing scope, fees, responsibilities, communications and termination.

Membership and separately paid engagements are distinct unless expressly agreed otherwise.

A Client Agreement governs the particular engagement to the extent of inconsistency, subject to rights that cannot lawfully be excluded.

22. Outcomes

MYUNION cannot guarantee settlement, compensation, reinstatement, withdrawal of allegations or success in proceedings.

This does not reduce our obligation to provide agreed services with the care and skill required by applicable law.

23. Member responsibilities

Provide relevant information, respond reasonably promptly, report developments, identify known deadlines and maintain respectful communication.

MYUNION may reasonably rely on your information while making further enquiries where warranted.

24. Account security

Keep account information accurate, protect credentials and report suspected unauthorised access promptly.

Benefits are personal to the registered member and cannot be shared or transferred without permission.

25. Acceptable use

Do not impersonate others, knowingly submit false information, harass people, upload unlawful content, interfere with security, introduce malicious software or infringe intellectual property.

Private submission of relevant complaint evidence is assessed differently from public publication of allegations.

26. Fees and recurring payments

Prices, GST treatment, billing frequency and renewal arrangements will be disclosed before purchase.

Selecting recurring membership authorises the payments described during purchase.

Payment failure may lead to suspension following appropriate notice and an opportunity to resolve it.

Material price changes will be notified in advance, with a reasonable opportunity to cancel before they apply.

27. Cancellation

Cancel through the available account process or by emailing gethelp@myunion.au.

We will confirm cancellation and its effect on billing and access.

Cancellation does not extinguish properly payable fees or automatically end a separate advocacy engagement.

28. Refunds

Subject to consumer rights, refunds are not automatic because membership was unused, you changed your mind, benefits were exhausted or a matter was excluded.

Where MYUNION ends or materially reduces a prepaid service, we will assess an appropriate refund for undelivered benefits, taking account of applicable law and services supplied.

29. General information and calculators

Platform content is educational and does not constitute legal advice.

Calculators produce estimates based on inputs and assumptions. They may not account for every entitlement or individual circumstance.

Verify important calculations and underlying documents.

30. Intellectual property

MYUNION owns or licenses its branding, publications, templates and Platform content unless stated otherwise.

Use resources within the permissions provided. Do not sell or commercially redistribute protected material without authority.

You retain your rights in documents supplied to us. Their use is limited to agreed services or separately authorised purposes.

31. Independent providers

MYUNION may recommend specialist law firms and other providers.

Their services, availability, fees and engagement terms are independently determined.

Information sharing is governed by Part B. Any referral commission or commercial benefit to MYUNION will be disclosed before you agree.

32. Privacy and confidentiality

Part B explains personal information handling.

Additional confidentiality terms may apply under a Client Agreement.

Advocacy communications do not automatically attract legal professional privilege. Authorised or legally required disclosures may occur.

33. Consumer rights

Nothing in this document excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded.

These protections prevail over inconsistent wording.

34. Liability

Responsibility for loss is determined by applicable law, agreed services and circumstances.

These Terms do not provide a blanket exclusion for MYUNION’s own failures or liability that cannot lawfully be excluded.

35. Deliberate misuse

To the extent permitted by law, a user may be responsible for reasonable, foreseeable loss directly caused by fraud, deliberate unlawful conduct, knowing infringement or deliberate Platform misuse.

Any recovery must account for MYUNION’s contribution and reasonable mitigation. There will be no double recovery.

36. Suspension or termination

Membership may be suspended or terminated on reasonable grounds, including serious breaches, fraud, threats, serious misuse or unresolved payment failure.

Except where urgent action is necessary, we will provide notice and an appropriate opportunity to respond or remedy a remediable breach.

We will explain the consequences for benefits, billing and refunds.

37. Service changes

Reasonable functionality and administrative changes may occur.

Material reductions to purchased benefits will receive appropriate notice and cancellation or refund options.

Changes will not retrospectively convert a covered matter into a Pre-Existing Matter.

38. Terms changes

Updated Terms will display an effective date.

Material changes affecting existing agreements will be communicated with reasonable notice and an opportunity to cancel where appropriate.

Accrued rights will not be retrospectively removed. Separate agreement will be sought where required.

39. Governing law

Queensland law governs these Terms, subject to applicable statutory rights.

This does not prevent use of another competent forum where permitted by law.

40. Severability

Invalid provisions will be read down where legally possible or severed without affecting the remainder.

41. Agreement documents

The agreement includes these Terms, the purchased membership description, applicable service terms and any Client Agreement.

Privacy provisions do not create blanket consent for disclosure.

Non-excludable rights and obligations remain unaffected.

42. Contact and complaints

MYUNION (ADVOCATES)
Brian Newman

ABN: 72 947 312 445
Email: gethelp@myunion.au
Telephone: 1300 698 646 — 1300 MYUNION
Postal address: PO Box 665, Ormeau QLD 4208
Website: www.myunion.au

Contact us about eligibility, benefits, fees, fair use or services. If you disagree with a decision, explain your concern and requested outcome so we can review it.

PART B — PRIVACY POLICY

43. Scope and approach

This policy covers information handled through the website, app, member portal, memberships, consultations, advocacy, referrals and communications.

We recognise the sensitivity of employment and human rights matters and aim to collect necessary information, explain its purpose and restrict access appropriately.

We comply with privacy laws that apply to us.

Membership acceptance does not, by itself, constitute consent to every use or disclosure.

44. Information collected

Depending on your interaction, we may collect:

• Identity, contact and account information.

• Membership selections, subscription status and preferences.

• Employment records and workplace correspondence.

• Complaint details, instructions, evidence and desired outcomes.

• Referral requests and consent records.

• Billing information and payment references.

• Device, browser, IP address, login, usage and error information.

Documents may contain information about others.

Payment providers may collect financial details directly. Do not email payment card details.

45. Sensitive information

Relevant matters may involve health, disability, racial or ethnic origin, Indigenous identity, religion, sexual orientation, political opinions, trade union membership or criminal history.

We seek consent where required, unless an applicable exception permits collection without it.

Avoid providing unrelated sensitive information.

Consent for advocacy does not authorise publication or unrelated marketing.

46. Collection and choices

We generally collect directly through registration, forms, communications, uploads and instructions.

Where authorised or otherwise permitted, information may also come from representatives, employers, witnesses, insurers, public sources, agencies and referral providers.

General anonymous enquiries are permitted where practical. Identification may be necessary for individual services.

If necessary information is withheld, assistance may be limited.

Unrequested information will be assessed and, where required, destroyed or de-identified.

47. Uses

Information is used to administer memberships, assess eligibility, provide agreed services, arrange authorised referrals, operate features, process payments, maintain security and records, manage complaints and meet applicable obligations.

Additional consent is sought for materially different uses where required.

48. Advocacy disclosures

Relevant information may be shared with employers, respondents, witnesses, insurers, representatives, commissions, tribunals, courts and agencies within instructions and applicable requirements.

Filed or exchanged material may become available to others or the public, depending on the process.

Confidentiality does not guarantee privilege or prevent legally required disclosure.

Your consent does not automatically authorise disclosure of another person’s sensitive information.

49. Specialist referrals

MYUNION may arrange referrals to specialist law firms, advocates, health professionals, financial counsellors, support organisations and other providers.

With consent, or another lawful basis, we may share necessary contact details, a summary of the enquiry, deadlines, status and authorised documents.

When seeking consent, we will identify the recipient, purpose and proposed information.

Consent may be given through an electronic selection, form, email, recorded verbal instructions or another clear affirmative action.

Membership does not authorise unrestricted disclosure. Specific consent is obtained for sensitive information where required.

You may decline, limit sharing or withdraw consent for future disclosures by contacting us. Withdrawal does not reverse disclosures already made.

A referral does not automatically transfer your entire file or establish an engagement. The recipient explains its services, fees and terms and handles information under its own privacy policy and applicable obligations.

Authorised coordination and referral updates may occur.

Any referral fee, commission or commercial benefit to MYUNION will be disclosed before agreement.

Legal advice and legal services are provided independently by the law firm you engage.

50. Operational providers

Necessary information may be shared with hosting, email, storage, payment, administration, security and technical providers.

We take reasonable steps appropriate to the information and service to manage access and authorised use.

51. App features

Calculators may process pay, hours, overtime and superannuation inputs. Feature notices will explain processing and storage arrangements.

Reports and uploads do not automatically lodge an external complaint or establish an engagement.

Relevant device permissions will be requested for enabled features and can be managed in device settings.

Optional notifications may be controlled through app or device settings.

[Before publication: insert actual calculator storage arrangements and enabled permissions.]

52. Cookies and analytics

Cookies and similar technologies may support essential functions, preferences, security and measurement.

Embedded content and enabled analytics or advertising services may collect technical or interaction information.

We will identify these technologies and provide choices where required.

Sensitive complaint submissions and private advocacy file contents are not used to build advertising audiences.

[Before publication: identify actual analytics, advertising pixels, embedded services and cookie controls.]

53. Marketing and publicity

Marketing is sent with consent or where otherwise permitted. Unsubscribe through the message or contact us.

Necessary service communications are separate.

We do not sell personal information. Authorised referrals and associated commercial benefits are addressed in section 49.

Express permission is sought for identifiable promotional testimonials, photographs, recordings and case stories.

Removing names alone may not adequately de-identify a matter.

54. Overseas processing

Providers may process or store information overseas.

Depending on the services used, Wix and its providers may process information in Israel, the United States, Ireland, South Korea, Taiwan or other applicable locations.

We take reasonable steps to meet applicable overseas disclosure obligations. Policy acceptance is not a blanket waiver.

[Before publication: confirm countries applicable to the actual website, app and other providers.]

55. AI and automated tools

AI, transcription and automated summaries require consideration of confidentiality, security, notice and any required consent.

General policy acceptance does not authorise sensitive material to be submitted to an unrestricted public AI service.

[Before publication: identify tools used, purposes, providers, information processed and overseas locations; or accurately state they are not used.]

56. Security and retention

Reasonable measures are taken against misuse, loss and unauthorised access, modification or disclosure.

Measures depend on sensitivity and systems. No electronic system is completely secure.

Information is retained while reasonably needed for services, records, obligations or disputes. When no longer needed, reasonable destruction or de-identification steps are taken.

Request account closure or deletion by contacting us. Uninstalling the app does not delete an account. Some records and backups may require continued retention.

57. Access and correction

Email gethelp@myunion.au to request access or correction.

Proportionate identity verification may be required.

We aim to respond within 30 days and explain necessary delays.

Lawful exceptions may limit access. Where appropriate, we provide redacted records and explain refusals.

Requests are free to make. Any permitted access charge is explained beforehand.

58. Young people and incidents

We consider a young person’s capacity to understand information handling and seek appropriate support-person involvement where needed.

Parents are not automatically entitled to all confidential communications.

Privacy incidents will be contained, assessed and addressed. Required notifications will be made under applicable data breach obligations.

59. Privacy complaints

Privacy Contact — MYUNION (ADVOCATES)

Email: gethelp@myunion.au
Telephone: 1300 698 646
Postal address: PO Box 665, Ormeau QLD 4208

Explain your concern and desired outcome.

We aim to respond within 30 days or explain any necessary extension.

If dissatisfied, contact the Office of the Australian Information Commissioner at www.oaic.gov.au. Its jurisdiction determines whether it can investigate.

60. Privacy updates

The current policy will be available on the website and app.

Material changes will receive additional notice where appropriate or required.

Policy updates do not replace separate consent required for new information handling.

IMPORTANT MEMBERSHIP NOTICE

YOU MUST BE A MEMBER BEFORE THE DISPUTE OR ITS UNDERLYING CIRCUMSTANCES EXIST TO RECEIVE ASSISTANCE FOR THAT DISPUTE UNDER YOUR MEMBERSHIP BENEFITS.

Joining, upgrading or renewing after a problem arises does not create retrospective coverage.

GENERAL MEMBERSHIP

Up to 10 advocacy hours per 12-month period, across all eligible matters.

BASIC MEMBERSHIP

Up to 5 advocacy hours per 12-month period, across all eligible matters.

FREE MEMBERSHIP

One free consultation per 12-month period. No representation is included.

Included limits are annual totals, not allowances for each dispute. Unused benefits do not carry forward unless expressly stated.

Excluded matters and additional work may be considered under a separate Client Agreement and fee arrangement.

All services remain subject to eligibility, reasonable fair use, acceptance, honest instructions and applicable consumer rights.